01.01.2025
QUALITY POLICY
As Miracle Resort Hotel, we attach great importance to our quality policies and carefully carry out every stage of the process. We aim to offer our guests the highest level of satisfaction by accepting quality as our core value.
- While institutionalizing, we establish our quality management system in accordance with international standards and ensure its implementation with all our employees,
- We evaluate all suggestions, requests and complaints that may come from guest employees and other parties, announce them to all our employees, and accordingly improve our processes within the scope of our financial, operational and corporate conditions in accordance with the requirements of primary and secondary legislation. To ensure guest satisfaction, we first ensure staff satisfaction.
- We offer physically, chemically and microbiologically clean foods that contain all nutrients in a balanced and sufficient amount for our guests to have a healthy diet
- We consciously apply food safety and hygiene standards with all our personnel working in the raw material intake, storage, preparation and presentation stages of food in our business.
- As a business, we continuously raise hygiene standards and ensure that this is implemented as a system
- We ensure safe and healthy working conditions to prevent work-related injury and ill health.
- In line with our goal of “zero occupational accidents” and “zero occupational diseases”, in order to ensure the health and safety conditions of our employees and stakeholders at all levels, we identify the dangers that may occur, unsafe situations and actions that may cause occupational accidents and occupational diseases, and possible accident risks in advance through detailed risk assessments and root cause analyses, and we take the necessary precautions and carry out activities to eliminate and reduce them.
- We train our employees on occupational health and safety and ensure their consultation and participation. While creating and improving occupational health and safety awareness, we also ensure that our stakeholders comply with the rules set forth regarding occupational health and safety.
- We make new investments and aim to be the leader in our position by working in compliance with country and regional policies and laws.
- We make infrastructure and hardware investments by using developing and up-to-date technology, we develop our system in a way to exceed and meet guest expectations, we always use our experience, knowledge and skills in a constructive way.
- In order to ensure the commitment of all our employees to ethical principles, we attach importance to training and ensure information sharing.
- We continue to work in harmony and communication with our national and international tour operators and suppliers by providing equal conditions, with maximum profitability.
- We create our open and transparent management style with our principles of professionalism, honesty, diligence and reliability.
Mustafa Ergun
General Manager