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Our quality policy

Our quality policy

Our quality policy

 

 

01.01.2025

QUALITY POLICY

 

As Miracle Resort Hotel, we attach great importance to our quality policies and carefully carry out every stage of the process. We aim to offer our guests the highest level of satisfaction by accepting quality as our core value.

  • As Miracle Resort Hotel, we attach great importance to our quality policies and carefully manage every stage of the process. We aim to offer the highest level of satisfaction to our guests by accepting quality as our core value.

• During the institutionalization process, we establish our quality management system in accordance with international standards and implement it together with all our teams.• We improve our processes financially, operationally and institutionally by evaluating suggestions, requests and complaints from our guests, colleagues and other stakeholders in accordance with regulatory requirements.• We consciously apply food safety and hygiene standards in our business with all our personnel, from raw material purchasing to storage, from preparation to presentation.
• To support the healthy nutrition of our guests, we offer foods that are physically, chemically and microbiologically clean and contain balanced nutrients.• We constantly increase hygiene standards and ensure that these standards are implemented systematically.• We provide safe and healthy working conditions to prevent work-related injuries and health problems.• In order to achieve our goals of "zero work accidents" and "zero occupational diseases", we identify hazards in advance in order to eliminate and reduce them, and take the necessary precautions by performing risk assessments and root cause analyses.• We train our employees and stakeholders on occupational health and safety issues and ensure their participation.
• We make new investments in compliance with country and regional policies and laws and maintain our leading position in the tourism sector.• We follow the developments in technology and make our infrastructure and hardware investments accordingly, constantly improve our system to meet guest expectations and use our knowledge and experience constructively.
• We value training and information sharing to ensure that all our employees adhere to ethical principles.• We work in harmony and with maximum profitability by working on equal terms with our national and international tour operators and suppliers.
• We act with the principles of professionalism, honesty, diligence and reliability with an open and transparent management approach. 

                                                                                                                                                                           Mustafa ERGUN

                                                                                                                                      General Manager